Really Dumb Things Smart Attorneys Sometimes Do

April 25, 2013

As a member of my state bar’s “legal ethics hotline,” I get to hear about some really dumb things that otherwise smart attorneys do that wind up creating an ethical dilemma for the attorneys.  Likewise as a reviewer of legal bills from throughout the U.S., I also get to see some really dumb things that otherwise smart attorneys wind up doing.

Brother, can you spare a dime?

One of the dumber things I have come across was an attorney who appealed a reduction for charging .20 per copy instead of charging .10 as the company billing guidelines required.   In appealing the reduction, he wrote that his copy of the company’s guidelines did not mandate a .10 per copy rate.  For support, he attached the guidelines to his appeal.  Although the guidelines he attached were the old company guidelines, he was correct in that the guidelines did not require a charge of .10 for copies.   What the old guidelines did mandate was that “in-house copies were non-reimbursable.”  Oops!

But it’s only .50 hour for a file review (times 50 files).

For one firm that regularly handles 50 files or more for one insurer, I noted that the partner in charge of the insurer’s work always billed exactly .5 hours each month in each case to “review client documents discovery received to date, and plan for future handling.” She billed the same .5 hour for the same exact task each month even in files in which  she was not handling attorney.

As attorney and legal billing expert Gerald Phillips noted in his article, Reviewing a Law Firm’s Billing Practices, ABA Prof. Lawyer (Fall 2001) at p. 10,  “One does not work more often for a half-hour than for 20 or 40 minutes.” So the dead giveaway to the suspiciousness of this reoccurring billing entry is that the time billed each month for the same task is exactly .5 hour – even if there had been no activity in the file.   The lesson to be learned here? If you are going to make up a task (or time), do not be dumb enough to put in the exact same time for the same task each month.

Billing twice, but for different amounts, for the same work.

Another lesson in creativity was from an attorney who sent in a “final” bill for his last 6 months’ worth of work on a case.  In looking at the first two months’ worth of billing entries, it was discovered that he had already billed for that work.  But in looking at the prior bills it was noted that the attorney had billed different amounts for many of the same tasks for which he was again seeking compensation.  Was the attorney just being dumb or crooked or was he being both (a dumb crook)?

Who’s laughing now?

These and other similar incidents make it into my monthly reports to insurers for whom I review legal bills.  With some incidents, I am sure that the company management gets a good laugh over them as do I.  But maybe after the laughter subsides, they may began to wonder about the attorneys in question.  If they are so careless in their bills to the company, do those attorneys also make dumb errors in the handling of their cases?  Perhaps company managers will re-think sending those attorneys any more files.


CEO Vows to Fight Back Against Inflated Legal Bills

April 2, 2013

Adam Victor, CEO TransGas

“For the past decade, I have fought with DLA to reduce their legal bills.  And now I’m going to keep on fighting.” 

Adam Victor, CEO TransGas Development Systems

New York Times, DealBook online, March 25, 2013

I have never used a picture in any of my posts.  Until now.  I just could not resist using this one. It is a classic.  This is a picture of one angry CEO.

According to the DealBook article, Mr. Victor is angry about what he believes to be inflated legal bills he has gotten over the years from DLA Piper.  Likely he was also not very amused when he read some interesting e-mails from DLA Piper attorneys with comments like “I hear we are already 200k over our estimate — that’s Team DLA Piper!” and “Churn that bill, baby!” and “That bill shall know no limits.”

If only Mr. Victor had sought my advice before he hired DLA Piper.  I would have told him my first rule when it comes to hiring a law firm which is to NEVER, EVER, EVER hire a BIG law firm when you can hire a smaller law firm to do the same work. Read the rest of this entry »


How Higher Attorney to Support Staff Ratios May Result in Higher Legal Costs for Clients

March 21, 2013

Archer & Greiner gave layoff notices last week to 14 attorneys and 27 staff members, the New Jersey Law Journal (reg. req.) reports. Their last day of work will be April 1. The layoffs will bring the ratio of lawyers to secretaries from 2:1 to 4:1″ – ABA Law News Now, March 12, 2013

When law firms like many corporations were laying off staff during the height of the great recession a few years ago, I noted that law firm support staff were being terminated at a rate of 2:1 in terms of support staff to attorneys layoffs.   Apparently this support staff to attorney layoff ratio is becoming a trend.

In fact, one might say that a support staff ratio of 4:1 is becoming the “new normal” at many law firms.  Discussions I have had with attorneys around the country have confirmed this.  In fact, one attorney friend who is on the management committee of a mid-sized firm notes while his firm is not laying off staff, they are not filling support staff vacancies in order to get to this 4:1 attorneys to staff ratio.

Moving from a 2:1 to a 4:1 attorney to support staff ratio is a big jump and it begs a big question.  What happens to all the work that the addtional support staff did for the attorneys?  Did the practice of law suddenly change so that less support staff is required?  Does the use of “technology” suddenly make support staff twice as efficient as just as few years ago?  Or is there another answer to this question? Read the rest of this entry »


Connecting the Dots in Legal Bill Reviews . . .

March 5, 2013

Connecting the dots is a fun children’s game that becomes much more serious when connecting the dots in legal bill reviews.

It has been my experience that billing issues seldom occur in isolation.  One billing issue is often connected to another and another.  Some billing issues also can be connected to even more serious litigation related issues which can not only affect the quality of work, but also the case results as well.

Here are a few examples of individual billing issues that often can be connected to other billing or litigation related issues. Read the rest of this entry »


A Word About Evaluating Alternative Fee Agreements

February 19, 2013

I am often asked what is the one thing that insurers should look for in evaluating an AFA agreement.  My response is always to not just look at the bottom line but to also look at the firm’s business model.   Can the firm’s business model support the AFA?

If you want to get the “deer in the headlights look” from an attorney who is pushing an AFA as a way to save defense costs, ask what has the firm done differently in its business operations to be able to support the AFA.  If they have made no real changes, then they probably don’t have a clue whether they can sustain an AFA model for their insurance defense work. Read the rest of this entry »


Can Polar Opposite Goals Form the Basis For a “Win-Win” Alternative Fee Agreement?

February 5, 2013

As I have said before, the push to Alternative Fee Agreements (AFA) on the part of attorneys is due to two factors and two factors alone.  The primary factor for attorneys is that so many are maxed out on what they can earn through traditional hourly billing and the only available avenue to increase revenue is through the use of AFA.

The other factor driving the push by attorneys to AFA is that many corporate clients including most insurers have turned to either internal or external legal bill review programs to wring out excesses in legal billings. So padding legal bills to increase revenues or to try to make up for lower hourly rates is no longer an option for many attorneys.

For clients, particularly insurers, they are not concerned at all about attorneys making more money.  Quite the contrary.  The one and only factor for isnurers to even consider an AFA is it will save on legal costs.  Thus it is that the siren song appeal of flat fee agreements is sometimes too alluring for some insurers to resist.  But, of course, an AFA which merely caps legal costs is no cost savings at all as it may actually lock in excessive legal costs.  To truly benefit the client, an AFA must actually reduce legal costs. Read the rest of this entry »


“Pre-Bill Consultants” Help Attorneys Fix Legal Billing Errors Before They Are Sent Out to Clients

January 22, 2013

Twenty years ago, a prominent legal bill auditor told the WSJ that he offered to give away his services to law firms to help them improve the way they billed their clients.  He said that he “didn’t get any takers.”

Fast forward twenty years and many law firms now realize that they do need help in how they bill clients, particularly insurers, for their services.  Today attorneys well know that regular legal bill reviews or audits can result in reductions in legal bills that cut into a firm’s cash flow.  While many attorneys choose to challenge or appeal the reductions, many other attorneys just simply write off the reductions as a “cost of doing business” with the client.

Unfortunately, what the attorneys who either choose to appeal reductions or write them off do not realize is that they are all in the same boat if their billing error rates are considered high by the insurer.  This is because that just being on a list of attorneys or firms with high billing error rates makes them prime candidates for removal from an insurer’s panel counsel list. Read the rest of this entry »


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