This is another in a series of posts I started on January 23, 2011, on the three options that an insurer has when it comes to eliminating the leakage in outside legal expenses. To recap, those three options are: establish a dedicated legal bill review unit, train (and monitor) all litigated file handlers on how to properly review legal bills, or outsource the review of legal bills.
In my post on February 6, I discussed the first option, establishing a dedicated legal bill review unit. The take-away on this option is that it is really the better option provided that an insurer has a large enough legal bill volume to justify a staff of at least 3 FTEs. My post on March 15 was the first of a two-part post on the second option: training (and monitoring) all litigated file handlers on how to properly review legal bills.
If you read my March 15 post, you might have come away with the impression that you definitely would be swimming upstream with little chance of success if you chose the option of training your entire litigated file handling staff to properly review legal bills. But I ended my post on a hopeful note that there was an exception to the general rule that it is a waste of time and money to train (and monitor) the entire staff on how to properly review legal bills. Continue reading