If you Google “legal bill review” or “legal bill auditing,” you will get a wide and varied range of vendors from law firms to corporations to consultants – all offering to do legal bill reviews or legal bill audits. Thus, it might seem that all one has to do is put all the names into a hat and draw one out and let the outsourcing begin!
Prudence, however, dictates a more cautious approach to selecting an outsourced legal bill review vendor. Just as you do when your select other vendors for your department’s work, you want to do your “due diligence” and make sure that the one you select exactly fits your needs.
Focusing on a vendor whose experience is primarily with insurance companies should cut down the potential list of vendors considerably as many vendors have large corporations as their primary customer base. Believe me, reviewing legal bills for large corporations and reviewing legal bills for claims related litigation are definitely not the same thing at all.
Focusing on the skill sets of the vendor’s staff that will do the actual legal bill reviews is even more important. It is no secret that there is a lot of turnover with many vendors’ legal bill review staff. Many vendors use attorneys fresh law school graduates or are just in between legal jobs.
Using legal bill auditors who are not really experienced insurance defense lawyers can contribute to ill feelings with outside counsel when they take inappropriate deductions. Also, being low on the learning curve will likely drive down your actual results as they miss taking appropriate deductions.
Besides having an expertise in insurance defense work, the vendor’s legal auditing staff should also have an expertise in legal ethics which most rarely have. Having an expertise in legal ethics is absolutely vital when it comes to reviewing legal bills. This is because the ethics of the legal profession overarch and control all aspects of how an attorney must bill for fees and costs.
Having expertise in legal ethics is especially important when it comes to reviewing legal legal bills from “independent” counsel. Legal bill reviewers at vendors who lack an expertise in legal ethics are often unable to sort out what is truly appropriate to do when a potential ethical issue arises in a fee bill matter. As a result of a lack of knowledge and expertise, cost savings are often minimal.
In summary, an insurer interested in an outsourced legal bill review vendor should focus on finding a vendor with an insurance customer base and a bill review staff that is both experienced in insurance defense work and has a proven expertise in legal ethics. Applying these criteria in the search for an outsourced legal bill review vendor should considerably narrow the choices.
[Note: This is the second of a three part post on outsourcing legal bill reviews. The first post entitled “Outsourcing Legal Bill Reviews” appeared on July 4. My third post will focus on the myths and the hypocrisy that attorneys sometimes employ to try and dissuade insurers from outsourcing their legal bill reviews. As you can tell from some of my previous posts, I just love to dispel myths and expose hypocrisy.]
If you would like to find out about my outsourced legal bill review services, please contact me at firstname.lastname@example.org or 317-258-0671. You can also read the information posted on my website @ http://conlonassociates.com/Outsourcing.aspx